Last Updated
This user agreement is effective as of November 17, 2025.
Welcome to Venmo!
This user agreement is a contract between you and PayPal, Inc. governing use of your Venmo account and the Venmo services. You must be in the United States and have a U.S. bank account to use the Venmo services.
You agree to comply with all of the terms and conditions in this user agreement. The terms include an agreement to resolve disputes by arbitration on an individual basis. You also agree to comply with the following additional policies and each of the other agreements posted on venmo.com/legal that apply to you:
Privacy Statement
Acceptable Use Policy
Consent to Receive Electronic Disclosures (E-Sign Disclosure and Consent)
We may revise this user agreement and any of the policies listed above from time to time. The revised version will be effective at the time we post it, unless otherwise noted. If our changes reduce your rights or increase your responsibilities we will provide notice to you of at least 21 days. We reserve the right to amend this agreement at any time without notice, subject to applicable law. By continuing to use our services after any changes to this user agreement become effective, you agree to abide and be bound by those changes. If you do not agree with any changes to this user agreement, you may close your account.
Opening a Venmo Account
To use the Venmo services, you will need to create a personal account. You may only have one personal account. To create a personal account, you must be a resident of the United States or one of its territories, be at least 18 years old or the age of majority in your state of residence and use a cellular/wireless telephone number that you own.
Personal accounts let you do things like:
Send or request personal payments.
Transfer money for purchases of goods and services.
Buy things through an authorized merchant’s mobile website, app, or Venmo business profile.
Buy, sell, hold, receive and send certain cryptocurrencies if eligible.
Send donations to charity profiles.
We may also offer you the ability to set up a business profile within your personal account, which you can use to receive payments for the sale of goods and services. This feature is offered in our sole discretion and may not be available to all users.
Except for commercial transactions expressly authorized by Venmo, for example, transactions with authorized merchants or business profiles, purchases made using your Venmo Mastercard®, or transactions that are identified as payments for goods and services, personal accounts and Teen Accounts may not be used to conduct business, commercial or merchant transactions with other personal accounts or Teen Accounts, which includes paying or accepting payment from other personal accounts or Teen Accounts held by users you do not personally know for goods or services (for example, concert tickets, electronic equipment, sneakers, a watch, or other merchandise, deposits for apartments, or dog walking). If you plan to use your Venmo account to receive payments for goods or services, you must ask your buyer to identify that their payment is for goods and services or have a business profile. You may also find out more information about offering Venmo as a payment option on your website or mobile app by visiting this webpage.
We may also offer you the ability to link a PayPal confirmed charity account to your Venmo account to create a Venmo charity profile, which you can use to receive donations through Venmo. This feature is offered in our sole discretion and may not be available to all users. If you have a business profile, you will not be able to link a PayPal confirmed charity account to your Venmo account. Charity profiles agree to comply with the PayPal Confirmed Charity Terms and Conditions in addition to this user agreement.
We may also offer you the ability to open a Teen Account. A “Teen Account” is a sub-account linked to your personal account that can be used by an individual you authorize. The authorized individual must be between 13 and 17 years old at the time of opening the Teen Account (a “Teen User”). You can add funds to a Teen Account using your personal account. Any activity conducted by a Teen User in connection with the Teen Account or the Venmo services is treated as your activity under this user agreement, and you will be responsible for all such activity.
When we refer generally to “your Venmo account” that includes your personal account and any Teen Account you have opened (whereas references to your “personal account” do not include any linked Teen Account).References to any “balance” or “funds” in your Venmo account includes funds held in any associated Teen Account, which you agree are owned by you.
Keep confidential any credentials used to access your Venmo account and the Venmo services. You must keep your phone number, email address and other contact information current in your Venmo account profile.
Closing Your Venmo Account
You may close your Venmo account and terminate your relationship with us without cost, but you will remain liable for all obligations related to your Venmo account even after the Venmo account is closed. Any incomplete transactions or transfers must be completed or canceled and you must withdraw or transfer any money from any personal, business, or charity profiles of your Venmo account before closing it. To the extent you have linked Teen Accounts, money must be withdrawn or transferred out of the Teen Account before you can close your Venmo account.
In certain cases, you may not close your Venmo account, including:
To evade an investigation.
If there is a pending transaction or an open dispute or claim.
If amounts are owed to us.
If your Venmo account is subject to a hold, limitation or reserve.
If you have a Venmo Credit Card, until such time that account is both closed and paid in full.
If your Venmo account is closed for any reason, any business or charity profile, Teen Account, and any affiliated Venmo Debit Card or Teen Debit Card will be canceled.
Link or Unlink a Payment Method
You can link or unlink certain payment methods such as a debit card, credit card, or a U.S. bank account to your Venmo account. You can manage your Venmo account’s payment methods in the Payment Methods section of your Venmo account settings. Payment methods linked to a Teen Account can be managed under the Teen User’s Teen Account settings.
Please keep your payment method information current (e.g., credit card number and expiration date). If this information changes, we may update it using information and third-party sources available to us without any action on your part. If you do not want us to update your card information, you may remove your payment method from your Venmo account. If we update your payment method, we will keep any preference setting attached to such payment method. You may need to confirm your payment method, so we can verify that it is valid and belongs to you. To do this, you authorize us to make credits and debits to your payment method as follows: If your payment method is a bank account that you manually link to your Venmo account by adding your bank routing and account numbers (instead of verifying using a real-time account verification service, if available to you), we will make two small deposits to your provided bank account of less than $1.00 U.S. dollar each that you will need to confirm with us, along with one corresponding single debit from your bank account totaling the amount of the two small deposits.
Authorization to Charge your Payment Method
General authorization to charge your payment method
By linking a payment method to your Venmo account, as described in the section Link or Unlink a Payment Method, you authorize us to charge such linked payment method for the payment amount and any applicable fees (a) whenever you choose such linked payment method to send money or buy something using Venmo, (b) in connection with any errors, claims, or disputes, and (c) for amounts you owe to us.
Authorization of specific transactions
Each time you make a payment, as described in the section Making Payments, or buy something, as described in the section Buying Something from Authorized Merchants, you authorize us to charge the selected payment method or backup payment method for the payment amount and any applicable fees. If the amount of your transaction changes after checkout (for example, if the amount increases because you add another product or service like expedited delivery or if the amount decreases or is split because a portion of your order is canceled or delayed), you authorize us to charge the selected or backup payment method in the revised amount.
If you have entered into an automatic payment agreement with a seller, you authorize us to charge your selected payment method each time you make a purchase from the seller, including via recurring payments or any other future transactions scheduled in advance. If your selected payment method cannot be charged, you authorize us to charge the relevant backup payment method linked to your Venmo account. Similarly, for Scheduled Payments, if you do not have enough funds in your Venmo balance to fully fund a Scheduled Payment, or if your Venmo balance is not available for payments, you authorize us to charge your designated backup payment method for the full amount of the Scheduled Payment plus any applicable fees.
Each time you use your bank account as a payment method, you are authorizing us to initiate a transfer from that bank account. For these transactions, we will make electronic transfers from the bank account in the amount authorized. You authorize us to try this transfer again if the initial transfer is rejected by the bank for any reason. If a bank account is used as the payment method for a transaction and funding fails (for example, as a result of insufficient funds), we may attempt to charge the debit cards linked to your Venmo account as a backup. If a bank account is selected as the payment method , remember that your Venmo account is issued to you by PayPal, Inc. and not your bank. The terms, benefits, and protections associated with your Venmo account may vary from those that apply to your bank account. If your Venmo account is used to make a payment that exceeds the balance in the linked bank account, the bank may charge overdraft fees, even if you chose not to allow overdrafts with your bank. Similarly, the liability limits applicable to your Venmo account may differ from those applicable to the linked bank account.
Revoking your authorization
You can revoke our authority to charge a payment method by unlinking that payment method from your Venmo account as described in the section Link or Unlink a Payment Method. Such revocation only applies to transactions that are initiated after you unlink the payment method. It does not affect our authority to charge the payment method for a transaction you have already authorized, including our authority to re-present a charge to the unlinked payment method or charge the unlinked payment method as a backup payment method if the original transaction occurred before you unlinked that payment method. Unlinking a payment method also does not revoke our authority to charge or credit the payment method in connection with an error, dispute, or claim with respect to a transaction initiated before you unlinked that payment method. If you have a payment method selected for a connected business, you may not be able to unlink that payment method until you select a different payment method in the “Connected Businesses” settings in your Venmo app or by disconnecting the business as explained in the section Billing agreement payments and preauthorized payments. If there is a pending transaction with a seller where you have authorized the transaction, but the seller has not yet completed the transaction, you may not be able to unlink the payment method used until the transaction is completed or you select an alternative payment method.
Debit card processing
Venmo will process debit or prepaid card funded transactions through either the ATM debit network or the Visa, Mastercard or Discover network, except for Venmo Debit Card transactions you make using your Venmo account with authorized merchants (as further described in the section Buying Something from Authorized Merchants), which will be processed directly by Venmo by debiting your Venmo balance.
Using Money Sent to You on Venmo
To hold a Venmo balance and use money sent to you for Venmo payments to other users or authorized merchants, we must verify the required identifying information you provide to us. The required identifying information is:
For a personal account or a business profile of an unincorporated business/sole proprietorship: name, physical address, date of birth, and social security or taxpayer identification number; or
For a business profile of any other type of business legal entity: business name, business address, taxpayer identification number, and proof of business existence.
Until you verify the required identifying information, you will be able to receive money into your Venmo account, but you will only be able to withdraw the money you receive to a linked bank account or debit card. You will also not be able to establish a Teen Account until we verify the required identifying information you provide to us.
Charity profiles are not able to send money to other Venmo users or to your linked personal account, and can only send money to a linked bank account.
Receiving Money into Your Venmo Account
Adding Money
If we have verified the required identifying information that you provide to us, Venmo may offer you the ability to add money to your Venmo balance from a linked bank account or debit card or through Direct Deposit and remote check capture features, and may also offer Teen Users the ability to add money to a Teen Account balance from a linked bank account or debit card or through Direct Deposit, subject to the applicable fees found on the Fees page. In addition to one-time electronic transfers from your linked bank account or debit card, we may also allow you to set up automatic transactions that add funds to your Venmo balance from a linked bank account or debit card. You may set up automatic transactions to add funds to your Venmo balance on a set schedule (such as weekly or monthly) or whenever your Venmo balance falls below an amount you specify. Withdrawing funds from your Venmo account through a standard transfer or Instant Transfer will not trigger an automatic reload. You may cancel these automatic transactions through the app or by contacting customer service. Automatic transactions to add funds to your Venmo balance are not available for Teen Users.
If you have a Venmo Debit Card, you may also add money to your Venmo balance at participating stores. Teen Users with an authorized Teen Debit Card may similarly add funds to the Teen Account balance at participating stores. You or the Teen User must swipe the Venmo Debit Card at the register and provide the amount of cash to be added, plus any fee that the participating store charges. For more information, including fees and limits, please refer to the Add Cash at Stores and Fees pages.
Other than these methods, you cannot add money. Remember, you may use the payment methods linked to your personal account (and Teen Users may use the payment methods linked to a Teen Account) to fund transactions and a Venmo balance is not needed to send money or buy something using your Venmo account.
Direct Deposit
If you are eligible for Direct Deposit and we have verified your required identifying information, you may arrange to have all or part of your paycheck or any federal or state government benefit or payment (e.g., Federal tax refunds or Social Security payments) transferred directly into your personal account by your employer or government payer, as applicable, by using the Direct Deposit feature (Direct Deposit).
You, or a Teen User, may also arrange to have all or a part of a Teen User’s paycheck transferred directly into a Teen Account by using Direct Deposit. Teen Accounts are not eligible to receive federal or state government benefits, including tax refunds, using Direct Deposit.
We determine eligibility for Direct Deposit in our sole discretion. If you are eligible for Direct Deposit, you (or a Teen User) will see the Direct Deposit feature in the Venmo app settings. If you or your Teen User want to authorize a Direct Deposit from an employer to a Teen Account, be sure to use the account and routing numbers specifically associated with the Teen Account’s Direct Deposit feature. You agree that all funds received through Direct Deposit, including funds received into a Teen Account, are owned by you, not the Teen User.
To enroll, you will need to provide the employer or, for non-Teen Accounts, the government payer, as applicable, with the account and routing numbers found in the Direct Deposit section available in the Venmo app. The employer or government payer may also ask you to fill out their own direct deposit form. We do not charge any fees to set up or maintain Direct Deposit.
We may offer early access to Direct Deposit funds to eligible customers. Direct Deposit and the earlier availability of funds are subject to the timing of the payer’s funding. Funds transferred via Direct Deposit generally will be available on the day the funds are applied to the account. Because we do not receive funds via Direct Deposit instantly, there will be some delay between the payment being initiated by the payer and the payment arriving at Venmo. For example, Direct Deposit of funds may be delayed for several days in the event of a federal or bank holiday. You may review your periodic statements or transaction history on Venmo.com or call Customer Service to verify that each Direct Deposit has been received. Funds added to your personal account (or a Teen Account) via Direct Deposit, including funds added using The Bancorp Bank, N.A. account and routing number, are transferred to and held by one or more banks insured by the Federal Deposit Insurance Corporation (FDIC) that we choose in our discretion (“Program Banks”) where they will, subject to certain conditions, be eligible for FDIC pass-through insurance in your name (and not in the name of a Teen User). FDIC insurance protects against the failure of a Program Bank, not the failure of PayPal, which provides the Venmo service. PayPal is not a bank, does not take deposits and is not FDIC insured. Any other Venmo account funds and all cryptocurrencies are not held in FDIC-insured bank deposits. Cryptocurrencies may lose value. We reserve the right to accept, reject or limit transfers via Direct Deposit in our sole discretion. If you or a Teen User wish to cancel Direct Deposits, contact the payer directly.
Please note that in order to assist in the prevention of fraud you represent the following in connection with Direct Deposit:
In connection with tax refunds (i) the name and Social Security Number associated with each refund payment will match the name and Social Security Number associated with your Venmo account; and (ii) in the case of joint tax returns, the name of the first person listed in the tax return and their Social Security Number associated with the refund payment will be the name and Social Security Number of the Venmo account holder. Teen Accounts may not receive tax refunds.
In connection with other federal payments, the name and Social Security Number associated with each payment will match the name and Social Security Number associated with your Venmo account. Teen Accounts may not receive federal payments.
Remote Check Capture
If you are eligible for remote check capture and we have verified your required identifying information, you can transfer proceeds from checks into your Venmo account using our remote check capture feature where that feature is available. Remote check capture may not be available in all locations and is not available for Teen Accounts or if you have a negative balance. Please refer to the Venmo Cash a Check FAQ for more information and details on availability and other restrictions. We determine eligibility for remote check capture in our sole discretion. For full terms applicable to remote check capture, including fees and limits, please review https://www.ingomoney.com/partners/paypal-terms-conditions and the Fees page.
Holding Money in Your Venmo Account
Unless otherwise expressly stated, all references to “funds” in these terms and conditions mean money denominated in sovereign currency and not cryptocurrency or any other form of asset.
Any funds in your Venmo account represent unsecured claims against us unless you have added money to your Venmo account using the cash a check feature, have bought or have received cryptocurrency through Venmo, you or a Teen User have been issued a Venmo Mastercard® debit card that has not been closed or canceled, or have used Direct Deposit to add money to your Venmo account (including to a balance associated with a Teen Account) . In that case, we will place your U.S. dollar Venmo funds in one or more Program Banks, where they will, subject to certain conditions, be eligible for pass-through FDIC insurance up to applicable limits.
PayPal, the provider of the Venmo service, is not a bank, does not take deposits and is not FDIC insured.
If your Venmo account is not eligible for FDIC pass-through insurance, we combine your Venmo account funds with the funds of other Venmo account holders not eligible for FDIC pass-through insurance and invest those funds in liquid investments in accordance with state money transmitter laws. You will not receive any interest or other return on the funds held with us. We own the interest or other earnings on these investments. However, the claim against us represented by funds held in your Venmo account is not secured by these investments and you do not have any ownership interest (either legal or beneficial) in these investments. These pooled amounts are held apart from our corporate funds, and we will neither use these funds for our operating expenses or any other corporate purposes nor will we voluntarily make these funds available to our creditors in the event of bankruptcy.
If your Venmo account is eligible for FDIC pass-through insurance, we will hold these funds as your agent and custodian, and you will be the ultimate beneficial owner of the funds (including any funds held in a Teen Account). We will deposit your funds into one or more custodial accounts we maintain for the benefit of eligible Venmo account holders at one or more Program Banks. Venmo customer funds in these custodial accounts will, subject to certain conditions, be eligible for pass-through FDIC insurance coverage. Subject to the limitations set forth below, this means that if a bank holding the custodial account in which your funds are deposited fails, you should be eligible to be insured by the FDIC up to the standard maximum deposit insurance amount (currently $250,000). Note that the FDIC insurance maximum applies to the aggregate of all funds that you have on deposit in all accounts you have with the same bank in a particular FDIC ownership category. For example, if you have a PayPal Balance Account and a Venmo account that are both held in your individual capacity and you qualify for pass-through FDIC insurance in both accounts, any balances you maintain in those accounts (including any funds held in a Teen Account) will be aggregated for purposes of FDIC limits to the extent we place those funds in the same bank. If the total balances you have at any bank exceeds FDIC insurance limits, the amount in excess of those limits could be lost.
When we provide immediate or early credit of funds sent to your Venmo account, there might be a delay between the time that funds are credited and when we actually transfer those funds to one of the custodial accounts. That amount might not be eligible for FDIC pass-through insurance in your name during this period, but we will still hold the funds as your agent and custodian in investments authorized by our state regulators. FDIC pass-through insurance coverage is contingent upon our maintaining accurate records and on both us and the Program Bank in which the funds are deposited otherwise complying with requirements in FDIC regulations. The determinations of whether these requirements have been satisfied and whether you are eligible for FDIC pass-through insurance coverage will be made by the FDIC at the time that a Program Bank holding a custodial account fails. You will not receive any interest or other return on funds held in these custodial accounts and you agree that any earnings on funds in a custodial account belong to us, and we may be compensated for placing your funds in a custodial account.
You can also use your Venmo account to hold certain cryptocurrencies if eligible. Cryptocurrency eligibility and other specific terms and conditions can be found in the Venmo Cryptocurrencies Terms and Conditions. Teen Accounts are not eligible for cryptocurrency features. Cryptocurrencies are not FDIC-insured and may lose value.
Withdrawals from Your Venmo Account
Money in your Venmo account may be withdrawn by:
Transferring it via standard transfer to a bank account or an eligible debit card linked to your Venmo account for free, or
Transferring it via Instant Transfer to an eligible debit card or bank account linked to your Venmo account, subject to the fees applicable to such transfers that can be found on the Fees page.
You can manage your personal account’s payment methods in the Payment Methods section of your Venmo account settings. Payment methods linked to a Teen Account can be managed under the Teen User’s Teen Account settings. We may set limits on withdrawals and transfers, and you can view bank transfer and debit card transfers limits on the Personal Profile Bank Transfer Limits page, the Business Profile Payment and Transfer Limits page, and the Charity Profile Payment and Transfer Limits page, as applicable. The fees applicable to withdrawals can be found on the Fees page. Fees and limits may change from time to time in our sole discretion.
If we have verified your required identifying information, we may offer you the ability to use the money in your Venmo balance or a Teen User the ability to use the money in a Teen Account as a payment method for goods and services through a direct debit payment transaction that you or a Teen User initiates via a third-party merchant’s website or mobile application using The Bancorp Bank, N.A. account and routing number provided to you in the Direct Deposit section of the app. Direct debit payment transactions are considered electronic fund transfers, and your Venmo account or Teen Account is debited on a one-time or recurring basis as you instruct using your The Bancorp Bank, N.A. account and routing number used for your Direct Deposits. There are daily limits on the amount and number of direct debit payment transactions and limits on the amount you or a Teen User can transfer per transaction. Please refer to the Direct Debit Help Center page for more information. As part of the direct debit payment transaction, you may be required to provide consents and agree to the terms and conditions presented by the merchant. Management of any scheduled payments, including cancellation, can typically be done through the merchant’s website or mobile application. You may contact us through the Help Center or call us at (855) 812-4430 at least 3 Business Days prior to any scheduled recurring transfer to enable a stop payment. For any scheduled recurring transfer, if you request us to stop one of these payments 3 Business Days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.
Withdrawal reviews
We review account and transaction activity at various times, including when withdrawals (transfers to your bank) are initiated. This review checks for, among other things, suspicious or illegal activity, and whether your Venmo account activity and the activity of users with whom you (or a Teen User) have transacted comply with this agreement. In connection with our review process, you may be required to provide us with additional information and/or documentation to verify your identity. We may limit your Venmo account and access to the money in it or that is sent to you (or a Teen User) until verification is completed.
Reviews may result in:
delayed, blocked or cancelled withdrawals or transfers;
money or payments being held by us;
money or payments being applied to amounts you owe to us or used to offset loss incurred by us;
account limitation, suspension or termination;
money or payments being seized to comply with a court order, warrant or other legal process; and/or
money or payments you previously received being reversed (i.e., sent back to the sender or to the card or bank account that was used to fund the payment).
Among other reasons, we may take the above actions if you (or a Teen User) knowingly or unknowingly were a participant in a payment that was made from a stolen card, compromised bank account, or compromised Venmo account, or if you (or a Teen User) were a participant in a transaction for goods and services among personal accounts (and/or Teen Accounts).
VENMO SHOULD ONLY BE USED TO TRANSACT WITH PEOPLE YOU KNOW AND TRUST. DO NOT USE VENMO TO TRANSACT WITH PEOPLE YOU DON’T KNOW, ESPECIALLY IF THE PAYMENT INVOLVES THE PURCHASE OR SALE OF A GOOD OR SERVICE. UNLESS VENMO EXPRESSLY AUTHORIZES YOUR PAYMENT FOR A GOOD OR SERVICE, FOR EXAMPLE, TRANSACTIONS WITH AN AUTHORIZED MERCHANT OR BUSINESS PROFILE, TRANSACTIONS MADE WITH YOUR VENMO DEBIT CARD OR TEEN DEBIT CARD, OR PAYMENTS THAT ARE IDENTIFIED AS FOR GOODS AND SERVICES, PAYING OR RECEIVING PAYMENT FOR A GOOD OR A SERVICE IS PROHIBITED. IF YOU OR A TEEN USER USE VENMO TO CONDUCT SUCH A TRANSACTION AND WE LATER REVERSE THE PAYMENT (WHICH COULD OCCUR IF IT IS DETERMINED THAT THIS AGREEMENT WAS VIOLATED OR IF THE PAYMENT WAS MADE USING A COMPROMISED PAYMENT METHOD OR ACCOUNT), YOU OR A TEEN USER COULD LOSE BOTH THE UNDERLYING GOODS OR SERVICES AND THE MONEY SENT FOR THEM.
Account Statements
You have the right to receive account statements showing your Venmo account activity. You may view your Venmo account statements by logging into your Venmo account on the Venmo website.
Making Payments Using the Pay or Request Feature
Using your personal or business profile, you can send or request money using the “Pay or Request” feature in your Venmo account. If you send the payment to a phone number or email address that is not linked to a Venmo account, the recipient can claim the payment or fulfill the request by opening a Venmo account. If they don’t claim the money sent within 30 days of the date it is sent, the payment will be cancelled and any money (including any fees you were charged) will be sent back to you.
Charge requests must be accepted before money is sent. When you accept a charge request sent by another Venmo user, you will send them money. Charity profiles may not send money or charge requests to Venmo users. Teen Users may send money to or request money from a Venmo user using the compose payments feature, and the funds will be sent from or received into the Teen Account.
When your Venmo balance is available (we have verified the required identifying information) and able to cover the entire amount of a payment made using the Pay or Request feature in your Venmo account, the full transaction amount will be drawn from your Venmo balance. When your Venmo balance is unavailable or unable to cover the entire amount of such a payment, we will draw the entire amount from an eligible payment method of your choice. In those instances, we will ask you to choose a payment method from a list of all eligible payment methods. When you choose a payment method, you are also providing your express consent to make that your default payment method for future payments made using the Pay or Request feature when your Venmo balance is unavailable or unable to cover the entire amount of the purchase. Your default payment method will be shown automatically for future payments using the Pay or Request feature when your Venmo balance is unavailable or unable to cover the entire amount of the purchase, but you will have the option to choose a different payment method. If you choose a different payment method, you are also providing your express consent to make that your default payment method for future payments made using the Pay or Request feature when your Venmo balance is unavailable or unable to cover the entire amount of the purchase.
You can make future-dated single or recurring payments of the same amount on a schedule that you establish using the “Scheduled Payments” feature. If you have enough money in your Venmo balance to fully fund the Scheduled Payment at the time it is scheduled to be made and your Venmo balance is available (i.e., we have verified the required identifying information), your Venmo balance will be used to fund the Scheduled Payment. If not, the full payment amount will be placed on the backup payment method you designate. Payments will not be split between your Venmo balance and your backup payment method.
There is no fee to create a Scheduled Payments series, but funding a payment from your designated backup payment method may result in fees. Please see our Fees Page for more information about the fees we charge. The amount of any fee we charge is disclosed at the time you authorize the Scheduled Payments series. Please note that your bank account or card issuer may also charge fees for use (e.g., overdraft fees or cash advance fees, respectively). You can cancel/stop Scheduled Payments through the settings feature on the Venmo app or by contacting us. You must cancel a Scheduled Payment prior to 11:59 PM PT the day before it is scheduled and if we do not do so, we will be liable for your losses or damages.
Personal payments
You can send money to other Venmo users without making an underlying donation or commercial transaction (that is, the payment is not for the purchase of goods or services or for making any other commercial transaction) using the Pay and Request feature in your Venmo account (known as “personal payments”). Teen Users may send or request personal payments, and the funds will be sent from or received into the Teen Account.
Payments for goods and services
Payments for the sale of goods or services made using the Pay and Request feature in your Venmo account must either be identified as for goods and services or sent to business profiles. You may not send regularly recurring payments for goods and services using the Pay and Request feature in your Venmo account (for example, every month or otherwise on a routine billing cycle). Teen Users may use the Pay and Request feature to make payments for goods or services; however, Teen Accounts cannot be used to request or receive payments for goods and services.
Certain Qualifying Payments made to a business profile or that are marked as for goods and services are eligible for the Venmo Purchase Protection Program. Sellers must keep appropriate transaction documentation and we may request such information to investigate claims made under the Venmo Purchase Protection Program. If a seller does not provide adequate documentation, or we determine, in our sole discretion, that a claim qualifies for the Venmo Purchase Protection Program, we may initiate a refund to the buyer by reversing the payment from the seller’s account, as explained further in section Refunds for Transactions.
Donations
You (and Teen Users) can send donations to charity profiles on Venmo. The receipt received from Venmo is a donation receipt that may be used for tax purposes. Venmo will share your name and email address (or the Teen User’s name and email address, if the Teen User has made the donation) with any charity profile to which you send a donation for donation acknowledgement and receipt purposes.
Fees and limits
We may, at our discretion, impose limits on the amount and/or the number of payments and transfers you or a Teen User can send and receive. You can view any sending limit on our Personal Profile Payment Limits page (which includes limits for Teen Accounts), our Business Profile Payment and Transfer Limits page, and our Charity Profiles Payment and Transfer Limits page, as applicable.
The fees applicable to receiving, withdrawing and sending money can be found on the Fees page. If a credit card is used as the payment method when sending money, the card issuer may also charge a cash-advance fee.
In order to manage risk, we may limit the payment methods available to make a payment.
Fees and limits may change from time to time in our sole discretion.
Buying Something from Authorized Merchants
How to buy something from an authorized merchant’s website, mobile app, or in-person
You (and Teen Users) may have the ability to use Venmo as a payment method with an authorized merchant as described in this section. An “authorized merchant” means a merchant that has been authorized by us to accept Venmo as a payment method for purchases of goods and services through (a) the merchant’s website or mobile app, (b) within a merchant checkout or purchase experience that is presented inside the Venmo app or (c) in-person by using a Venmo QR code. This includes, for example, buying something online using your mobile phone through an authorized merchant’s website or mobile app and selecting Venmo as your payment method at checkout, or buying something from an authorized merchant in-person by using a Venmo QR code. Venmo does not operate a marketplace and is not a marketplace facilitator. When you buy something with an authorized merchant, you are transacting directly with the merchant or the merchant’s marketplace and not Venmo.
Payments sent using the Pay and Request feature in your Venmo account, such as payments to personal accounts, business or charity profiles, or Teen Accounts, and payments that are identified as for goods and services, do not qualify as payments to an authorized merchant. Similarly, if you or a Teen User are charged via the Venmo app or the Venmo website and accept the charge, this is not a payment to an authorized merchant.
If we have verified your identity, we may make available to you the ability to divide a single purchase with an authorized merchant between the available funds in your Venmo balance and another available payment method. These transactions are referred to as split payment transactions.
Some merchants may require that a payment method is linked to your Venmo account or your Teen Account, depending on which is used, in order to use Venmo for purchases with the merchant.
For certain authorized merchants, you expressly agree that the payment method you choose when you pay that merchant for the first time will become your default payment method for that merchant and we will remember it for future purchases with that merchant. We will let you know when this happens. You can manage your default payment methods with these authorized merchants in the Connected Businesses section of your Venmo account settings. If you select your Venmo balance as your default payment method, you will be asked to choose a backup payment method. For purchases where your Venmo balance is your default or selected payment method and you don’t have enough balance to cover a purchase with that merchant, the transaction may be processed as a split payment transaction. In those transactions, we will charge your balance, and the remainder of the purchase will be charged to your backup payment method. Where split payment transactions are not available , we will charge the entire purchase amount to your backup payment method.
For other merchants, we will not remember your selected payment method, and you will be prompted to select an eligible payment method every time you make a purchase with this merchant. For purchases where your Venmo balance is your selected payment method and you don’t have enough balance to cover a purchase with that merchant, the transaction will be processed as a split payment transaction. In those transactions, we will charge your balance, and the remainder of the purchase will be charged to your selected payment method.
In order to manage risk, we may limit the payment methods available for a transaction to buy something from an authorized merchant.
When a payment is authorized to an authorized merchant, some merchants may take up to 30 days to complete the transaction. In these instances, the payment may appear as a pending transaction in your Venmo account. In that case, the authorization of the payment will remain valid until the merchant completes the transaction and we may place a temporary hold on the money in your Venmo account for the payment amount (but no longer than 30 days). If a debit or credit card is used as the payment method, the debit or credit card issuer also may show a pending authorization for a period of time until they release the hold or receive a completed transaction.
Fees and limits
We may, at our discretion, impose limits on the amount or the number of payments that may be sent, including money sent for authorized merchant purchases. You can view sending limits on our Personal Profile Payment Limits page.
Fees and limits may change from time to time in our sole discretion.
Payment review
We review payments made with your Venmo account at our discretion. When we identify a potentially high-risk payment to an authorized merchant, we review the transaction more closely before allowing it to proceed. When this happens, we will place a hold on the transaction and notify the merchant to delay shipping of the item. As a buyer, this may delay receipt of the item purchased. If we clear the transaction, we will notify the merchant and direct them to ship the item. If we don’t clear the transaction, we will cancel it and return the money to you, unless we are legally required to take other action.
Billing agreement payments and preauthorized payments
You can agree with an authorized merchant to use Venmo as the payment method for future payments with that merchant. This agreement is between you and the authorized merchant and allows the merchant to take payments from your Venmo account with your authorization either on a one-time, regular or sporadic basis, depending on the type of billing agreement. A billing agreement may apply to a Teen Account, including for recurring payments. You agree that to the extent a Teen User enters into a billing agreement with an authorized merchant, it is entered into with your consent and that you are responsible for any amounts owed.
“Preauthorized payments” are a type of billing agreement that allow an authorized merchant to receive payments from your Venmo account on a regularly recurring basis (for example, every month or otherwise on a routine billing cycle), and if such payments will vary in amount, the merchant must provide advance notice of the amount and date of the transfer at least 10 days before the transfer is made. If the merchant provides the option, you or a Teen User may choose to receive this advance notice only when the amount of the preauthorized payment will fall outside a range agreed to with the merchant.
A billing agreement may be cancelled by reaching out to the authorized merchant directly, by disconnecting the merchant in your “Connected Businesses” page in the Venmo app (Connected Merchants to Teen Accounts must be disconnected by the Teen User in the Venmo app), contacting us through the Help Center, or calling Venmo at (855) 812-4430. Preauthorized payments may be cancelled if we receive your request at least 3 Business Days before the date of the next scheduled payment. If you order us to stop one of these payments 3 Business Days or more before the payment is scheduled and we do not do so, we will be liable for your losses or damages. If a billing agreement is cancelled, you may still owe the merchant money for the purchase or have additional obligations to the merchant for any goods or services that you or a Teen User receive but have not paid for.
Refunds
When you buy something from an authorized merchant using Venmo and the transaction is ultimately refunded, the money will be sent back to you. Refunds for Teen Account transactions will be sent to the Teen Account. Money may not always be refunded to the payment method originally used.
Selling on Venmo
You can receive payments for the sale of goods and services only by using a business profile or by asking the sender to identify a payment as for goods and services. Teen Accounts cannot receive payments for the sale of goods or services.
Selling on Venmo, including receiving payments in your business profile or that are identified as for goods and services, is subject to applicable fees for such payments found on the Fees page. If you refund a transaction to a buyer, there are no fees to make the refund, but the fees you originally paid as the seller are not returned.
We may restrict the use of your Venmo account, including any business profile, if the selling activity through the account, including any business profile, reaches certain thresholds, involves certain activities or violates any terms between you and us. In addition, if your selling activity meets certain transaction thresholds, we may require you to provide additional information and documentation to us from time to time for tax reporting or other reasons (for example, to verify your business activities or resolve claims or disputes), and we may suspend or place limits on your Venmo account until we receive the requested information and documentation.
Setting up a Business Profile
Venmo may offer you the ability to create a single business profile in addition to your personal account. To be eligible, you must be an individual with a Venmo account in good standing and complete any required application process, including verification of the required identifying information. As a business profile is part of your Venmo account, any and all terms applicable to your Venmo account will also govern the business profile, unless otherwise specifically stated. Venmo Debit Card transactions cannot be funded by any funds held in your business profile, and instead can only be funded by funds held in your personal account. The information you use to complete your business profile must be accurate, and any descriptions, pictures or other content associated with your profile must be owned by you and comply with the Content Standards below. Teen Users cannot create a business profile.
If you create a business profile for a business legal entity (instead of opening a business profile on behalf of an unincorporated business/sole proprietorship), you agree that you are a legal representative of that business and are authorized to accept this user agreement on its behalf.
By creating a business profile, you authorize us, directly or through third parties, to make any inquiries we consider necessary to verify your identity or the status of your business. This may include ordering a personal and/or business credit report from a credit reporting agency or verifying your or your business’s information against third party databases or other sources.
Commercial Entity Status
If the activity through your Venmo business profile or any PayPal account you may hold reaches certain thresholds or involves certain business segments or activities, you and the business you represent are required by the card networks to agree to a Commercial Entity Agreement to allow you to continue accepting Visa and Mastercard payments. In this case, these Commercial Entity Agreements will apply to any payment processed by PayPal on your behalf and will form part of this user agreement.
You acknowledge that PayPal will route transactions, as appropriate, to the bank acquirer(s) for processing. The Commercial Entity Agreement associated with the bank acquirer(s) will govern the transactions processed by the respective bank acquirer(s), including, but not limited to, any chargebacks, error resolution procedures, and other aspects of the Venmo business profile services.
Accepting Tap to Pay with a Business Profile
If you have a business profile, Venmo may offer you the ability to accept card payments in-person on your smartphone by enrolling in the Tap to Pay service.
Tap to Pay is only available for users with an approved business profile and can only be used for selling goods and services.
Enrolling in Tap to Pay enables you to accept a buyer’s eligible contactless card or other compatible device (e.g., a mobile wallet on a buyer’s smartphone) through the Venmo App on your eligible smartphone. Smartphones must be near-field communication (NFC)-enabled and we may require models or operating systems of a certain version or higher. Most credit, debit and other payment cards bearing the trademark of the card schemes are eligible. Funds from Tap to Pay transactions will be credited to your business profile (less any fees, chargebacks, reversals and other Amounts Owed to Us). You authorize us to receive, hold, and disburse funds on your behalf.
We work with partners and acquiring banks to help process Tap to Pay payment transactions and are governed by the bank acquirer’s rules and the card scheme rules of Visa, Mastercard, and American Express and any other applicable card scheme reflected on a payment method you accept through Tap to Pay. You agree that you will comply with the card scheme rules, which can be found here, here, and here. If there is a conflict between these terms and the card scheme rules, the card scheme rules will govern for the relevant payment method.
We may remove or add the cards that we accept through Tap to Pay at any time without prior notice. We will only process card transactions that have been authorized by the card issuer and applicable card scheme. You are solely responsible for verifying the identity of your buyers and the eligibility of each card used to purchase your goods and services. You agree to inform your buyers of the possibility of paying using Tap to Pay.
By using Tap to Pay, you agree not to: a) apply a price threshold, higher price or additional fees for a purchase with a card (unless permitted by applicable law), b) transact outside the United States or in currencies other than USD, c) discriminate between cards for any reason (unless permitted by applicable law), d) submit a sales transaction by another party to us for processing, e) submit for processing a transaction refinancing an existing obligation of a buyer, f) require a buyer to waive his/her right to dispute a transaction, g) require a buyer to disclose his/her PIN at any point during a card transaction, h) process one purchase of goods and/or services as several payment transactions unless otherwise authorized by us, i) carry out card transactions with your own cards or any cards that are issued in your name, or j) in any way refer to us, our bank acquirers, or the card schemes as having endorsed your products and/or services.
You and your use of Tap to Pay must comply with all laws, rules, and regulations applicable to your business. For all Tap to Pay transactions, you must fulfill your obligations to each buyer, including resolving any buyer dispute or complaint directly with the buyer. Except in the ordinary course of business, no transaction submitted by you through Tap to Pay will represent a sale to any principal, partner, proprietor, or owner of your business.
Tap to Pay Limits and Fees. We may impose limits in our discretion on transactions that may be processed through Tap to Pay. Limits may also be set by bank acquirers and/or card schemes from time to time. The fees applicable to Tap to Pay transactions can be found on our Fees page. Fees and limits may change from time to time in our sole discretion.
PayPal is Your Agent for Receiving Tap to Pay Payments. You represent and warrant to us that each transaction that you submit for processing using the Tap to Pay service is solely in payment for your provision of goods and/or services, other than money transmission services, to your buyers. You designate PayPal, and PayPal agrees to serve, as your limited agent for the sole purpose of receiving and processing funds for Tap to Pay transactions on your behalf. You agree that when we receive payment on your behalf: (a) you shall be deemed to have received payment from your buyer, (b) your buyer’s obligation to you in connection with such payment shall be satisfied in full, (c) any claim you have for such payment against your buyer shall be extinguished, and (d) you are obligated to deliver the applicable goods or services to your buyer regardless of whether or when we remit the transaction funds to you. We will remit the transaction funds to you in accordance with these terms, or apply as an offset to any obligation you may have to us, any payments we receive on your behalf.
We will remit the transaction funds to you in accordance with these terms, or apply as an offset to any obligation you may have to us, any payments we receive on your behalf. You must identify to your buyers that PayPal is acting as your agent for the purpose of receiving payments on your behalf, including in response to any buyer inquiry as to PayPal’s role with respect to a transaction or other reference to PayPal in connection with a transaction. You represent and warrant to us that for each transaction you will offer a dated receipt promptly upon payment by the buyer. Any receipt shall constitute a record of your acceptance of the buyer’s payment and the satisfaction of the buyer’s obligation to you in the amount stated on the receipt. You agree that the receipt will satisfy all applicable regulatory and network rules requirements, and that upon our request, you will provide to us copies of any such previously issued receipts. You agree that the transactional email provided by PayPal to you after you receive a Tap to Pay transaction constitutes a receipt evidencing your buyer transaction. This section states the entirety of PayPal’s duties as your agent for receipt of payments, and no other duties shall be implied by PayPal’s undertaking to act in that capacity.
Additional Terms for American Express Card Acceptance on Tap to Pay. American Express may use the information obtained in your Venmo business profile onboarding at the time of setup to screen and/or monitor you in connection with American Express card acceptance. You may be converted from this user agreement to a direct card acceptance agreement with American Express if you reach certain monthly sales volumes. Upon conversion, (i) you will be bound by American Express’ then-current Card Acceptance Agreement; and (ii) American Express will set your pricing and other fees for American Express Card acceptance. American Express shall be a third-party beneficiary of this user agreement for purposes of American Express Card acceptance. As a third-party beneficiary, American Express shall have the right to enforce directly against you the terms of this user agreement as related to American Express Card acceptance. You acknowledge and agree that American Express shall have no responsibility or liability with regard to PayPal’s obligations to you under this agreement. The American Express Merchant Operating Guide, which is incorporated by this reference, provides the policies and procedures governing your acceptance of the American Express Card and can be accessed here: www.americanexpress.com/Merchantopguide. American Express may conduct an audit of you at any time, for the purpose of determining compliance with the American Express Operating Guide. You authorize PayPal to submit transactions to, and receive settlement from, American Express, and to disclose transaction and merchant information to American Express to perform analytics and create reports, and for any other lawful business purposes, including important transactional or relationship communications. You may terminate your acceptance of American Express at any time upon notice.
Processing Tap to Pay transactions. You agree to comply with other instructions or other policies we provide you regarding Tap to Pay. If a buyer requests a receipt, you must offer them the ability to receive one via email by providing their email address or via text message by providing their phone number. You represent that all buyer email addresses and phone numbers are provided by or with the consent of the buyer, and the buyer has agreed for their contact information to be used to provide them with a receipt for their Tap to Pay transaction. You agree that you will not use this contact information for any other purpose, including to send marketing messages for your business. You represent that your use of Tap to Pay to contact your buyers complies with applicable law.
At our discretion, we may not authorize or process any Tap to Pay transaction that we believe involves a violation of applicable law or would cause us to be in violation of our agreement with third parties.
Refunds, Reversals, and Chargebacks of Tap to Pay Transactions. You agree to: a) maintain a fair return and cancelation policy, b) disclose your return or cancelation policy to buyers at the time of purchase, c) not give cash refunds in connection with a card transaction, unless required by law or it is not possible to process a non-cash refund, and d) not accept cash or any other item of value for preparing a refund. You are solely responsible for accepting and processing returns of your products or services.
You may submit a transaction to issue a full or partial refund a buyer for a transaction using Tap To Pay. Refunds must be submitted within one year of the date of the original transaction. Refunds for the full amount should include any tax and handling charges. The refund amount may not exceed the original sale amount except by an amount equal to any reimbursements to the buyer for postage costs incurred for product returns. If a transaction is refunded to a buyer, you are responsible for the refund amount (including any applicable fees). If a transaction is refunded, we will deduct the refund amount (including any applicable fees) from funds owed to you from the processing of other transactions. If these funds are not sufficient, you agree to pay all funds owed to us immediately on demand.
Note that Tap to Pay transactions are not eligible for the Venmo Purchase Protection Program because the buyer payments have not been made from a Venmo account and are not “Qualifying Payments” (see Venmo Purchase Protection Program section).
If a transaction is reversed or is subject to a successful chargeback for any reason, you are responsible for the full amount of the payment plus any fees. We reserve the right to deduct the amount (including any applicable fees) from the balance of your business profile. If the balance in that profile does not cover the payment amount due, plus the fees, this will result in a negative balance, which you owe to us. We reserve the right to take any or all actions as outlined under Amounts Owed to Us, and may deduct the amount, plus the fees, from funds from our processing of your other Tap to Pay Transactions.
A transaction may be reversed or subject to a chargeback if:
The buyer pursued a successful chargeback as determined by the card issuer.
The transaction was not authorized.
We believe the transaction violated this user agreement or is otherwise illegal or suspicious.
We sent you the payment in error.
You agree to assist us when requested, at your expense, to investigate any transaction processed through Tap to Pay. If a buyer files a chargeback with their card issuer, we may, in our discretion, use the documentation you provide to us to mediate the chargeback. If you do not assist us in a timely manner, including providing necessary information within ten days of our request, the transaction may be subject to an irreversible chargeback or reversal.
We will retain the Tap to Pay seller transaction fees you paid if a transaction is reversed or subject to a successful chargeback. If we determine that you are incurring too many or too frequent chargebacks for Tap to Pay transactions, we may suspend or terminate your access to and use of Tap to Pay and/or the Venmo and PayPal services.
Termination of Tap to Pay. We may no longer offer you the Tap to Pay service, without prior notice, at our discretion.
Tap to Pay Privacy and Security. You acknowledge that we are required to report your business name and the name of your beneficial owners and/or principals to: a) the MATCH listing maintained by Mastercard and accessed and updated by American Express, and b) the VMAS database upheld by Visa, if applicable, pursuant to the card scheme rules. You acknowledge that we must fulfill such listing and reporting obligations, and you waive and agree to hold us harmless from all claims and liabilities you may have as a result of such listing and reporting.
You authorize us to share information with law enforcement about your use of the Tap to Pay service if we reasonably suspect that it has been used for unauthorized, illegal, or criminal purposes.
Information you receive from us about your buyers must be kept confidential, stored securely, and only used for the purpose of Tap to Pay. You are responsible for the security of data in your possession or control as a result of using Tap to Pay. You agree to comply with applicable law pertaining to the privacy, secrecy, confidentiality, collection, usage, sharing, security, protection, disposal, or international transfer, of any personal, financial, card, or transaction information (“data”), including laws applicable to direct marketing, telemarketing, and unsolicited e-mails or text messages.
You agree that at all times you shall be compliant with the Payment Card Industry Data Security Standards (PCI DSS) and the Payment Application Data Security Standards (PA DSS), as applicable, and refrain from any actions which may lead to us to fail to comply with such standards. If we believe that a security breach or compromise of data has occurred, we may require you to have an approved third-party auditor conduct a security audit of your systems and facilities.
PayPal, Inc. is the payment processor for your buyers’ Tap to Pay transactions. The data protection terms applicable to information we collect about your buyers who are using Tap to Pay are subject to the PayPal Privacy Statement and the PayPal Data Protection Addendum for Card Processing Products. You and we agree to comply with the Data Protection Addendum for Card Processing Products, which forms part of this agreement. The terms of the Data Protection Addendum for Card Processing Products shall prevail over any conflicting terms in this agreement relating to Tap to Pay data protection and privacy. Your use of Tap to Pay remains subject to the Venmo Privacy Statement.
Tap to Pay Liability and Indemnification. In addition to your other obligations under this user agreement, you agree to defend, indemnify, and hold harmless our bank acquirer(s), the card schemes, and their respective directors, agents, affiliates, and representatives from and against any claim or demand (including reasonable legal fees) due to or arising out of: a) your breach of this user agreement, the card scheme rules, and or applicable law, and/or b) your use of Tap to Pay.
We are liable for making sure that funds credited to you from Tap to Pay transactions are credited to your business profile (less our fees, chargebacks, reversals and other Amounts Owed to Us), solely to the extent we receive such funds from the relevant card scheme, bank acquirer or other third-party financial institution. If an authorized payment transaction is not executed properly or not executed at all, we will, upon your request, use reasonable efforts to trace the transaction and attempt to correct any errors discovered and notify you of the result. We will only attempt to correct transactions that you process incorrectly if you notify us within 60 days of when the error first appeared on your account statement.
Taxes and Information Reporting
Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, “taxes”). It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, including transactions through your business profile or that are marked as for goods and services, and it is solely your responsibility to assess, collect, report and remit the correct taxes to the appropriate authority. PayPal is not responsible for determining whether any taxes apply to a transaction, or for calculating, collecting, reporting or remitting taxes arising from any transaction. You acknowledge that we may make certain reports to state and federal tax authorities regarding transactions that we process. For example, PayPal is required to report to the Internal Revenue Service the total amount of payments for goods and services you receive each calendar year into all of your PayPal accounts (including Venmo accounts) associated with the same tax identification number once you receive at least $600 in payments for goods and services (the “Reporting Threshold”). We are also required to report payments for goods and services to applicable state and local governments.
Our IRS, state, and local reporting obligations are not limited to payments you receive for goods and services transactions. If you receive other types of income (for example, proceeds from the sale of Crypto Assets), these are reportable payments by the aforementioned tax authorities, and we will send you any necessary forms 1099s or 1042-s. These forms will also be transmitted to the relevant tax authority.
Taxpayer Identification Number and Withholding Tax
We may request that you provide your tax identification number and/or a US tax form such as W-9 or W-8. If you do not provide us the requested information and documentation, you understand and agree that you may be subject to account limitations and federal and state withholding tax at the applicable rates on all US source income payments received. We will send all withholding taxes to the appropriate taxing authorities and cannot refund those amounts.
Business Accounts on Venmo
Your Venmo account is a personal account unless you have received our express written approval to open a business account. In addition to this agreement, approved business accounts are also subject to the Approved Business Account Addendum. Venmo is not currently accepting applications for new business accounts.
Charity Profiles on Venmo
Venmo may offer you the ability to create a single charity profile in your personal account which can receive donations through Venmo.
To be eligible for a charity profile, you must be an individual with a Venmo account in good standing, link your Venmo account to a PayPal confirmed charity account, and complete any required application process, including verification of the required identifying information Any and all terms applicable to your Venmo account and to your PayPal confirmed charity account, including the PayPal Confirmed Charity Terms and Conditions, will also govern the charity profile, unless otherwise specifically stated. The information you use to complete your charity profile must be accurate, and any descriptions, pictures or other content associated with your profile must be owned by you and comply with the Content Standards below. Teen Users cannot create a charity profile.
By opening a charity profile and providing your charity’s information, including its logo, you agree that Venmo may use that information to promote your charity or solicit donations on your behalf on or through Venmo and you hereby grant Venmo and its affiliates a worldwide, non-exclusive, transferable, sublicensable (through multiple tiers), and royalty-free, fully paid-up, right to use and display publicly, during the term of this user agreement, your trademark(s) (including but not limited to registered and unregistered trademarks, trade names, service marks, logos, domain names and other designations owned, licensed to or used by you) and any other information provided by you for the purpose of (1) promoting your charity or soliciting donations on your behalf on or through Venmo, including through marketing materials and emails to Venmo users, (2) identifying you as a merchant that accepts a Venmo service as a payment/donation form, and (3) any other use to which you specifically consent. You acknowledge that Venmo’s use of your charity’s information will not infringe any intellectual property or publicity rights. Further, you acknowledge and warrant that your charity owns or otherwise controls all of the rights of the information you provide, and you agree to waive your charity’s moral rights and promise not to assert such rights against Venmo. We acknowledge that you retain ownership of your trademarks, trade names and service marks and any associated goodwill. You also grant permission for your charity’s name to be used in commercial co-ventures that Venmo agrees to engage in with its partners, or its partners’ clients, or other merchants. You understand that this means that merchants who contract with Venmo will have the ability to induce customers to buy products and services based, in part, on the merchant’s promise to make a charitable contribution to your charity.
Receiving donations in your charity profile is subject to the charity transaction fees found on the Fees page. If you refund a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the charity are not returned. Donations sent to a charity profile will be available to a charity profile within seconds, pending any risk or other reviews. Charity profiles may only use the funds in their profile by withdrawing them to a linked bank account or debit card. Venmo transactions cannot be funded by any funds held in your charity profile. Donations are ineligible for the Venmo Purchase Protection Program.
By opening a charity profile, you authorize us to send tax receipts to your donors on your behalf. Venmo will provide charity profiles with the names and email addresses of donors, which charity profiles can use for the limited purposes of providing its own receipt and otherwise acknowledging the donation. You will be responsible for all sales, use, value added or other similar taxes, duties, levies, charges or assessments applicable or payable in connection with donations made to your organization pursuant to this user agreement.
We may restrict the use of your Venmo account, including any charity profile, if the activity through the account, including any charity profile, reaches certain thresholds, involves certain activities or violates any terms between you and us. In addition, if your activity meets certain transaction thresholds, we may require you to provide additional information and documentation to us from time to time for tax reporting or other reasons (for example, to verify your activities or resolve claims or disputes), and we may suspend or place limits on your Venmo account until we receive the requested information and documentation.
By opening and maintaining a charity profile, you represent and warrant to us that:
i. you are, and at all times during the term of this Agreement will remain, an organization eligible to receive tax-deductible charitable contributions with Private Operating Foundation or Public Charity status described in sections 501(c)(3) and 509(a) of the Code. You will promptly notify Venmo if you are designated as a Private Non-Operating Foundation or Supporting Organization by the IRS;
ii. you will utilize donations received through Venmo in a manner that is consistent with such status;
iii. you will at all times use our Services in compliance with all applicable laws, rules and regulations, including any requirements governing charitable status and solicitation of charitable donations;
iv. all information provided by you in your charity profile is true and accurate at all times;
v. you have the right to provide all information provided by you in your charity profile or otherwise, the right to authorize us to use this information as contemplated herein, and the right to enter into this agreement on behalf of your organization;
vi. you have the right to grant the licenses to Venmo hereunder; and our use, as contemplated by this agreement, of materials or rights licensed hereunder, will not infringe the intellectual property rights or similar rights of any third party;
vii. you will not disparage Venmo, PayPal, or any other Venmo charity profile; and
viii. you will at all times comply with the terms and conditions of this agreement and any terms of use or other agreements you may have with PayPal, Venmo, and/or any partners of Venmo.
Venmo Debit Card
As part of the Venmo services, you may be offered the opportunity to apply for a Venmo Mastercard® (referred to herein as “Venmo Debit Card”) via a designated website or the Venmo app. The Venmo Debit Card is a debit card linked to your Venmo account, funded by your Venmo account balance and may be used everywhere Mastercard is accepted. If you are offered the opportunity to apply for the Venmo Debit Card and proceed to apply, you will be subject to The Bancorp Bank, N.A.’s approval criteria, which includes successful identity verification. If you are unable to pass The Bancorp Bank, N.A.’s identity verification procedures, you will not be eligible to receive a Venmo Debit Card. In addition, you may be subject to separate identity verification by us, and/or we may suspend or terminate your access to the Venmo and/or PayPal services.
For users with an approved Venmo business or charity profile, please note that you may not link a Venmo Debit Card to a business or charity profile, and funds in your business or charity profile cannot be used as a payment method for Venmo Debit Card transactions. For users with a linked Teen Account, please note that funds in a Teen Account may only be accessed with a Teen Debit Card.
The Venmo Debit Card is issued by The Bancorp Bank, N.A., and your use of the card will be subject to The Bancorp Bank, N.A.’s Venmo Mastercard Cardholder Agreement as well this agreement. If you add the Venmo Debit Card to a digital wallet, your use of the card will also be subject to the Venmo Card Digital Wallet Terms and Conditions. Please see the Venmo Mastercard Cardholder Agreement for full terms and conditions applicable to the Venmo Debit Card. In the event of any inconsistency between this Agreement and the Venmo Mastercard Cardholder Agreement, the Venmo Mastercard Cardholder Agreement shall govern your use (and any use by a Teen User) of the Venmo Debit Card and your relationship with The Bancorp Bank, N.A. to the extent of such conflict.
By applying for and using, or authorizing the use of the Venmo Debit Card, you authorize us and The Bancorp Bank, N.A. to share your Venmo account and personal information with one another as necessary to provide Venmo Debit Card related services. You further authorize us to use Venmo Debit Card program related information provided by The Bancorp Bank, N.A. to provide customer service, service your Venmo account and/or Venmo Debit Card, investigate and act on Venmo account and/or Venmo Debit Card related claims, as necessary to comply with applicable law, and as otherwise permitted by our Privacy Policy. By applying for and using or authorizing the use of the Venmo Debit Card, you will also be subject to additional data sharing terms and conditions as provided for in the Venmo Mastercard Cardholder Agreement.
We may add, change, suspend or eliminate any or all Venmo Debit Card related features and services at any time, with or without notice, subject to applicable law. We may terminate your access and/or access of any Teen User to any or all Venmo services, including the Venmo Debit Card, in the event you or a Teen User violate the Venmo Mastercard Cardholder Agreement or any agreement in force between you and us. If your Venmo account is closed for any reason, any affiliated Venmo Debit Card will be canceled.
Teen Accounts
You may be offered the opportunity to open a Teen Account for a Teen User and apply for a Venmo Debit Card linked to the Teen Account (the “Teen Debit Card”).
By applying for the Teen Debit Card, you authorize The Bancorp Bank, N.A. to issue the Teen Debit Card to the Teen User as an authorized user. The Teen Debit Card may be used to access the funds held in the Teen Account and not any other funds in your Venmo account. Use of the Teen Debit Card is subject to the Venmo Mastercard Cardholder Agreement as well as this user agreement. If you or a Teen User adds the Teen Debit Card to a digital wallet, usage of the Teen Debit Card will also be subject to the Venmo Card Digital Wallet Terms and Conditions.
You are the owner of and responsible for all Teen Accounts and Teen Debit Cards that you open and authorize. All funds held in a Teen Account are owned by you, not the Teen User.
You can create and link up to five Teen Accounts for different Teen Users at any given time, subject to our discretion and you and your Teen User meeting eligibility requirements. You must be the parent or legal guardian of the Teen User for whom you are creating a Teen Account. Teen Users must be between 13 and 17 years old at the time of opening the Teen Account, and may continue to use the Teen Account after they turn 18 years old. A Teen User can only have one Teen Account.
To create a Teen Account, your Venmo account must be in good standing. We may ask you for information to help verify your identity, including your name, date of birth, the last four digits of your Social Security number, and your address. We may also ask for information about the Teen User including name, date of birth, mailing address, phone number, and email address. You authorize the collection and use of the Teen User data to establish the Teen Account and provide the Venmo services to you and the Teen User.
Setting up a Teen Account
You can use your Venmo Account to send funds to the balance of a linked Teen Account. Teen Accounts may also be eligible to enroll in and receive funds by Direct Deposit, subject to the restrictions in the Direct Deposit section.
As the owner of any Teen Account, you will be prompted to invite the Teen User to download and use the Venmo app with the Teen Account under their own login and password. Even if you do not send the invite, Teen Users can use the Venmo app with the Teen Account by logging in through their phone number, which allows them to send and receive personal payments from friends and family and link payment methods (such as a debit card, credit card, or a U.S. bank account) to the Teen Account.
You cannot use your personal account to transfer funds from the Teen Account balance to your personal account balance. Instead, the Teen User may send you money from the Teen Account through the Venmo app or you may request money from the Teen Account using the Pay and Request feature.
Actions Your Teen User Can Take
You will receive a Teen Debit Card that your Teen User can use to spend the balance in the associated Teen Account or to withdraw cash at eligible Automated Teller Machines (“ATMs”), subject to any ATM fees and applicable withdrawal limits.
Additionally, Teen Users can use the Venmo app to view the Teen Account balance, request money, send and receive personal payments, and purchase goods and services. Teen Users will also have the ability to link payment methods to the Teen Account to fund payments or purchases, add money to the Teen Account balance, or to withdraw money out of the Teen Account balance to a linked bank account or debit card, subject to the fees applicable to such transfers and withdrawals that can be found on the Fees page
Teen Account Limitations and Restrictions
Teen Accounts are subject to the terms and conditions of this agreement and all limitations (including as provided on the Personal Profile Payment Limits page). There can be only one Teen User per Teen Account, and sharing a Teen Account with other users is not permitted. If we restrict, suspend, or otherwise limit a Teen Account, we reserve the right to also restrict your personal account and any other linked Teen Accounts. Similarly, if your personal account is restricted we may restrict any or all associated Teen Accounts.
Teen Accounts cannot receive payments for goods and services, create a business profile or charity profile, and they cannot be used to buy, sell, hold, or transfer cryptocurrencies. Teen Accounts will also be restricted from transacting with certain merchants and/or merchant categories, and we reserve the right to add further restrictions to, or close, Teen Accounts in our sole discretion.
Your Responsibilities and Actions You Can Take
You can view and monitor the Teen Account balance and transaction activity from your Venmo app. You will also have access to account statements for Teen Accounts. Payments made by Teen Accounts and Friends Lists of Teen Accounts will be set to private by default, as described in Sharing Transactions, but you can change the Teen Account’s privacy settings.
Through the Venmo app, you can lock or unlock a Teen Debit Card. You can also contact us to close a Teen Account. If you close a Teen Account, we will transfer any funds in the Teen Account balance to your personal account, subject to any holds or limitations.
As the owner of any Teen Account, you are responsible and liable for any and all activity of the Teen Account, Teen Users, and the Teen Debit Card, including use of the Teen Debit Card within a digital wallet in accordance with the Venmo Card Digital Wallet Terms and Conditions. By creating a Teen Account, you authorize the Teen User to complete transactions using the Teen Account (including any associated Teen Debit Card) on your behalf, subject to the fees, limitations, and conditions set forth in this user agreement.
By opening a Teen Account, you agree that the Teen User is authorized to use any payment method linked to the Teen Account, and that you are responsible for any fees incurred in connection with a linked payment method (including overdraft or cash advance fees charged by the applicable bank or card issuer).Further, you authorize all transactions, approvals, purchases and other activity conducted by a Teen User as if such transactions were made directly by you. This does not affect your ability, or right, to dispute fraudulent transactions.
If your Teen User violates this user agreement, you are responsible for the violation. Similarly, if the Teen User allows someone else to use the Teen Account or the associated Teen Debit Card, you agree that you are responsible for the transactions and actions by that third person (including those that exceed the authority granted to the third person).
You are responsible for providing an accurate date of birth for any Teen User and keeping any addresses up to date. The Teen Account is not intended for children under the age of 13. If we obtain actual knowledge that we have collected personal information from a child under the age of 13, we will promptly delete it, unless we are legally obligated to retain such data. Contact us if you believe that we have mistakenly or unintentionally collected information regarding a child under the age of 13.
Disputes, Claims, Refunds
You are responsible for notifying us of any suspected Unauthorized Transactions, problems, or errors on a Teen Account, as described in the sections below. You are also responsible for filing and responding to any claims or disputes on behalf of the Teen Account, such as Venmo Purchase Protection Claims. The Teen User will not have access to or be able to file or respond to claims or disputes in the Venmo app. If we owe a refund in connection with activity on a Teen Account, we will credit the refund to the Teen Account.
Disputes and refunds related to a Teen Account may impact your Venmo account balance. If we are owed funds in connection with a Teen Account, we will try to recover the amount owed from the Teen Account balance. If the Teen Account balance does not cover the payment amount due, plus any fees, payment will be taken from your personal account balance. If the balances do not cover the amount due, your personal account will have a negative balance and we will restrict your Teen Accounts from sending money, except into your personal account, until your negative balance is resolved. We also reserve the right to take the actions described under Amounts Owed to Us, including limiting your personal account until the negative balance is resolved.
Venmo Credit Card
As part of the Venmo services, you may be offered the opportunity to apply for a Venmo Visa Signature® Credit Card and a Venmo Visa® Credit Card (referred to herein as “Venmo Credit Card”) via the Venmo app. In order to be eligible for the offer and to apply for a Venmo Credit Card, you must be the owner of the Venmo account, and the Venmo account must have been open for at least 30 days prior to application and be in good standing. If your application is approved, your Venmo Credit Card will be linked to your Venmo account.
The Venmo Credit Card is issued by Synchrony Bank and your use of the card account will be subject to terms of the Venmo Visa Signature® Credit Card Account Agreement or the Venmo Visa® Credit Card Account Agreement, as applicable (referred to herein as “Venmo Credit Card Account Agreement”). VISA is a registered trademark of Visa International Service Association and used under license.
By applying for and using the Venmo Credit Card, you authorize us and Synchrony Bank to share your Venmo account and personal information with one another as necessary to provide Venmo Credit Card related services. You further authorize us to use Venmo Credit Card program related information provided by Synchrony Bank to provide customer service, service your Venmo account and/or Venmo Credit Card, investigate and act on Venmo account and/or Venmo Credit Card related claims, as necessary to comply with applicable law, and as otherwise permitted by our Privacy Policy. By applying for and using the Venmo Credit Card, you will also be subject to additional data sharing terms and conditions as provided for in the Synchrony Bank Privacy Policy for Venmo Visa® Credit Card and the Venmo Credit Card Account Agreement.
When the Venmo Credit Card is used to send money to another Venmo user through your Venmo account, the transaction will be treated as a purchase in accordance with the terms of the Venmo Credit Card Account Agreement. However, these transactions are not considered purchases under the terms of this user agreement for any purpose, including, but not limited to, eligibility for the Venmo Purchase Protection Program.
Sending Money to and Receiving Money from PayPal Customers
You can use your personal Venmo account to send money to or receive money from friends and family with eligible personal PayPal accounts, including eligible non-U.S. PayPal accounts.
Whether you can use this feature, including which PayPal accounts you can find and pay and which PayPal customers can find you, depends on the account settings of both the sender and receiver, and is subject to applicable laws, rules and regulations. Transactions between PayPal and Venmo accounts are always set to private, and the privacy setting can’t be changed.
Payments you send—including those to non-U.S. PayPal accounts—will be sent in U.S. Dollars (USD). By default, the recipient will receive the payment in their preferred currency, but you may be able to choose a different eligible currency for them to receive. Payments sent to Venmo accounts will always be received in USD. For more information on exchange rates and changing currencies, see the Currency Conversions section below.
You can find the fee for sending money to an eligible non-U.S. PayPal account on our Fees Page. Applicable fees will be disclosed to you in advance each time you initiate sending a transaction. Teen accounts are not eligible to send money to or receive money from PayPal accounts.
Currency Conversions
How we convert currency
If Venmo needs to convert currency—for example, when you send money to a non-U.S. PayPal account that will be received in a non-USD currency—we will complete the transaction at the exchange rate set for the relevant currency exchange. The transaction exchange rate is adjusted regularly and includes a currency conversion spread applied and retained by us on a base exchange rate to form the rate applicable to your conversion. Our transaction exchange rate (which includes a currency conversion spread) will be disclosed to you in advance before you send money. If you use your credit card as the payment method when sending money, you may also be charged a cash-advance fee by your card issuer.
Holds and limitations may delay currency conversion until the hold or limitation is released. This means the currency conversion may use a different exchange rate than the one that would have applied if there had been no hold or limitation. In these cases, the exchange rate may be more or less favorable to you. We may, at our discretion, impose limits on the amount of money you can convert or the number of conversions you can perform.
Currency conversion choices
When your payment is funded by a debit or credit card and Venmo determines a currency conversion is needed, you consent to and authorize Venmo to convert the currency in place of your debit or credit card issuer. You may have the right to have your card issuer perform the currency conversion, if applicable, for that card issuer and network. Currency preference selections may be presented to you in various forms, including a choice of which currency is used for the transaction and whether Venmo or your card issuer performs the conversion, and may be made available individually for each card and for each automatic payment agreement. If your card issuer converts the currency, your card issuer will determine the currency conversion rate and what fees they may charge.
Venmo will always perform currency conversion for transactions where your balance or linked bank account is the payment method. For Venmo Debit Card transactions, Mastercard will perform the currency conversion, except for Venmo Debit Card transactions with an authorized merchant, for which Venmo will perform the currency conversion.
Visa+ Terms and Conditions
The Visa+ service (“Visa+”) is a service of Visa, Inc. and is made available to you by PayPal, Inc. through the Venmo services and subject to these Visa+ Terms and Conditions (“Visa+ Terms”). Visa+ allows you to use your Venmo account to send money to, and receive money from, friends and family members with eligible Visa+ enabled digital wallets, including PayPal. You must have an eligible Venmo personal account and a Venmo balance to use Visa+. You may fund Visa+ transfers with your Venmo balance or other eligible linked payment methods. Funds sent to you through Visa+ will be received into your Venmo balance.
To send or receive money through Visa+, we must verify the required identifying information you provide to us, and you must sign up for Visa+ through the Venmo website or app and create a Visa+ payname (“Payname”). By signing up for Visa+ and using a Payname on Venmo, you agree to comply with these Visa+ Terms. These Visa+ Terms are a legal agreement between you and PayPal and they supplement this user agreement that governs your use of Venmo services generally. If any conflict exists between these Visa+ Terms and the user agreement or any other terms and agreements between you and PayPal, these Visa+ Terms shall control with respect to Visa+, but only to the extent of the conflict.
Paynames
When you sign up for Visa+ on Venmo, you must create a Payname to conduct transactions. You may not create a Payname for Venmo that is affiliated with another person or that is otherwise deceptive or misleading. You can send money to your friends and family by providing their Payname for another eligible Visa+ enabled wallet outside of Venmo, including PayPal, and providing any required verifying information. You can receive money into your Venmo balance from eligible Visa+ wallets by providing the sender with your Visa+ Payname for Venmo. The sender may need your phone number or other information about you in order to verify your Payname or complete the transaction.
You must ensure that the Payname of your recipient is accurate and associated with the person to whom you intend to send money. Do not send money to a Payname or person you do not know, or that you have not verified is accurate and associated with your intended recipient. We cannot cancel or reverse payments sent via Visa+.
Restriction on Use of Visa+
Visa+ may only be used to send and receive money for personal purposes and cannot be used for commercial or business purposes, or in any manner that would violate this user agreement. Visa+ may only be used to send or receive U.S. dollars within the United States and its territories. Please see below for how amounts owed to us and negative balances are addressed.
Transaction Reviews & Processing
Transactions conducted through Visa+ may be delayed for compliance, fraud or risk review purposes by us, Visa and/or the sender’s or recipient’s Visa+ wallet provider. Additionally, Visa+ transactions may take up to 30 minutes to process before being sent to your recipient’s Visa+ wallet provider. These reviews and processing may also result in money or transactions you sent, or received, being canceled or reversed.
Customer Service & Disputes
Transactions sent from your Visa+ Payname for Venmo are completed outside of Venmo and by other Visa+ wallet providers. Similarly, transactions sent to your Visa+ Payname for Venmo are initiated outside of Venmo and by other Visa+ wallet providers. Venmo is not responsible for the acts, errors, policies, or procedures of third-party Visa+ wallet providers. If you have a dispute or complaint about a Visa+ transaction, please visit our Help Center and click on “Submit a Request.”
Fees, Receipts & Statements
The fees for transactions sent and/or received through Visa+ are described on Venmo’s Fee page. There is no transaction fee for Visa+ transactions sent between PayPal and Venmo. You will receive a receipt for each Visa+ transaction conducted using your Visa+ Payname on Venmo and Visa+ transactions sent or received using your Venmo account will be included on your Venmo account statements.
Suspension & Cancellation
We reserve the right to discontinue, modify, or condition the use of Visa+ and/or your Payname for Venmo. Except as otherwise required by applicable law, we may block, restrict, suspend, or terminate your use of your Payname for Venmo and access to Visa+ through the Venmo service at any time upon notice. Venmo reserves the right to do so for any breach or violation of these Visa+ Terms, the Venmo user agreement, or any other terms and agreements between you and PayPal or if we suspect fraudulent activity, or in connection with the cancellation or suspension of your Venmo account. You agree that we will not be liable to you or any third-party for any block, suspension, cancellation, or termination of your use of your Payname for Venmo or access to Visa+.
You may deactivate your Payname for Venmo and your use of Visa+ on Venmo through the app or website. If you do so, we will complete any transactions initiated or in process prior to deactivation.
Venmo Stash Rewards Programs
Venmo operates two cashback programs (Limited Time Offers and Everyday Cashback on Merchant Bundles) that allow you to earn cashback rewards on qualifying purchases as described below. By activating a Venmo Cashback Program offer, you agree to the terms in the associated section. We reserve the right to suspend, update, or terminate these programs at any time in our discretion. If we identify fraudulent activity in connection with your participation in either of these programs, we reserve the right to suspend or terminate your ability to participate.
Limited Time Offers
Limited Time Offers are time-limited cashback offers for specific participating merchants. The offers are redeemable only after activated within the Venmo app.
Eligibility: This program is available exclusively to Venmo customers with a personal account in good standing and their Teen Users with Teen Accounts in good standing. We reserve the right to suspend or terminate your (or a Teen User’s) ability to participate in our sole discretion. Offers are not available for Venmo business profiles or charity profiles.
Program Enrollment and Offer Activation: All eligible users are automatically enrolled in this program. To benefit from specific offers, users must activate each offer individually via the Venmo app. Offers are subject to availability and may be cancelled or modified at any time.
Validity of Offers: Offers are only valid for transactions where the merchant listed in the offer is the merchant of record. Each offer can be redeemed once activated and is subject to any supplementary specific terms and conditions associated with that offer. When you activate an offer, reward eligibility will only apply to the first transaction with that merchant following activation unless otherwise specified in the supplementary terms and conditions of the offer.
Terms and Conditions of Each Offer: Supplementary terms and conditions, such as minimum purchase amounts, cashback percentage or amount, maximum rewards, offer expiration date, and eligible payment methods, will be outlined in each offer in the Venmo app. Carefully review the terms and conditions of each offer before attempting to redeem an offer. If you perform an in-store cash withdrawal or cashback transaction with the merchant, that portion of the transaction will be excluded from the amount eligible for rewards. You will not receive cashback rewards for any items that you return or for which you receive a full refund. If you return all or part of your purchase or receive a refund on it, the cashback rewards will be reduced accordingly based on the new transaction amount. If you return or otherwise receive a refund for which you have already received a cashback reward, we reserve the right to debit any related cashback rewards you have already received or withhold future cashback rewards to offset that amount.
Application of Rewards: Cashback rewards will be credited to the Venmo personal account or Teen Account that redeemed the offer within 90 days of when a qualifying purchase is complete. Depending on merchant behavior, there may be a lag between when you authorize a transaction and when the transaction is complete (for example, frequently with rental cars and hotels). You must have an account in good standing on the date the reward is applied to your Venmo account.
Everyday Cashback on Merchant Bundles
Everyday Cashback on Merchant Bundles allows you to select a group of participating merchants (each group, a “Merchant Group”). Subject to the terms below, after you make a Merchant Group selection, you will earn cashback on qualifying purchases from merchants within that Merchant Group until you unenroll, change Merchant Group selection, your participation is terminated, or we terminate the Merchant Group.
Eligibility: This program is available exclusively to Venmo customers with a personal account in good standing. We reserve the right to suspend or terminate your ability to participate in our sole discretion. Offers are not available for Venmo business profiles, Teen Accounts, or charity profiles.
Program Enrollment and Offer Activation: During Everyday Cashback enrollment, you may select one Merchant Group. A Merchant Group consists of a group of individual merchants that we designate as eligible from time to time. You may change your selected Merchant Group, but we may place limitations at our sole discretion on how frequently you may do so.
Qualification Criteria: Offers are only valid for completed transactions with your Venmo Debit Card where the merchant listed in the offer is the merchant of record. If you perform an in-store cash withdrawal or cashback transaction with the merchant, that portion of the transaction will be excluded from the amount eligible for rewards. You will not receive cashback rewards for any items that you return or for which you receive a full refund. If you return all or part of your purchase or receive a refund on it, the cashback rewards will be reduced accordingly based on the new transaction amount. If you return or otherwise receive a refund for which you have already received a cashback reward, we reserve the right to debit any related cashback rewards you have already received or withhold future cashback rewards to offset that amount.
Cashback Tiers: Cashback is calculated at the rate applicable on the date the qualifying purchase is authorized, as set forth below and subject to the monthly cap:
Base Tier – 1% cashback: You will earn 1% cashback on transactions made at your selected Merchant Group after you enroll in Everyday Cashback and select a Merchant Group.
Reload Tier – 2% cashback: You will earn 2% cashback on transactions made at your selected Merchant Group if, in addition to enrollment, you enable our automatic reload feature, which adds funds to your Venmo balance whenever your balance falls below a threshold you specify. The 2% rate remains in effect for so long as the automatic reload feature is enabled.
Direct Deposit Tier – 5% cashback: You will earn 5% cashback on transactions made at your selected Merchant Group if you receive at least $500 in cumulative Direct Deposits during any calendar month (“Direct Deposit Threshold”). Once the Direct Deposit Threshold is met in a given month, the 5% tier applies to transactions authorized in the remainder of that month and the entirety of the following month. Unless you also meet the Direct Deposit Threshold in that following month, the 5% tier will end on the last day of that following month.
If you qualify for more than one cashback tier above, we will apply the highest tier that you qualify for to the qualifying transaction.
Monthly Reward Cap: Total cashback earned within a month is subject to the cap that is displayed to you in the enrollment process. Once the monthly cap is reached, no additional cashback rewards will be earned until the first day of the next calendar month. For the purposes of this program, a calendar month begins at midnight Pacific Standard Time on the first day of a month.
Application of Rewards: Cashback rewards will be credited to the Venmo personal account that redeemed the offer within 90 days of when a qualifying purchase is complete. Depending on merchant behavior, there may be a lag between when you authorize a transaction and when the transaction is complete (for example, frequently with rental cars and hotels). Your account must be in good standing on the date the reward is applied to your Venmo account.
Sharing Transactions
We put you in control so that you can decide who can see your Venmo payments and purchases. Payments made by new Venmo accounts may be set to public by default. You can change your privacy settings for individual payments or in the Privacy section of your Venmo account settings.
Payments made by Teen Accounts will be set to private by default. This means that, as long as the Teen Account’s privacy settings remain unchanged, a payment sent by a Teen Account will only be visible to the sender, the user that created the sender’s Teen Account, and the recipient of the payment. To the extent the recipient is another Teen Account, the user that created that Teen Account will also be able to see the payment. Users who create Teen Accounts will be able to view all transactions of their linked Teen Accounts, regardless of the transaction’s privacy setting.
The visibility of a Teen User’s friends list is also set to private by default. This means that, as long as the Teen Account’s privacy settings remain unchanged, only the Teen User and the user that created the Teen Account can view the Teen User’s friends list. A Teen User will also not be visible in the friends lists of other Venmo users by default.
Users that created a Teen Account can view or change the default privacy settings or change the privacy setting of a payment made by that Teen Account on an individual basis. Users that created a Teen Account can update that Account’s privacy settings in their Venmo app under the Me tab, by selecting the Teen account profile, tapping Overview and then tapping Manage settings under Privacy. Teen Users can view the Teen Account privacy settings but cannot change the privacy settings.
For more information about privacy settings and how they work, please review Payment Activity & Privacy.
Venmo Purchase Protection Program
IMPORTANT: THIS PROGRAM DOES NOT APPLY TO PAYMENTS TO PERSONAL ACCOUNTS THAT ARE NOT IDENTIFIED AS FOR GOODS AND SERVICES OR PAYMENTS TO TEEN ACCOUNTS. ONLY QUALIFYING PAYMENTS, AS DESCRIBED BELOW, WILL BE ELIGIBLE FOR THE VENMO PURCHASE PROTECTION PROGRAM.
If you or a Teen User are the sender or you are the recipient of a Qualifying Payment, you may be eligible for the Venmo Purchase Protection Program. Payments must be made from a Venmo account and are limited to the following types of transactions (“Qualifying Payments”):
Venmo Debit Card and Teen Debit Card purchases
Purchases of goods and services from authorized merchants
Payments sent using the Pay and Request feature in your Venmo account that are sent to business profiles or that are identified as for goods and services
When you or a Teen User makes a Qualifying Payment, the Venmo Purchase Protection Program may entitle you (or the Teen User, as applicable) to a refund of the full purchase price of the item plus the original shipping costs paid, if any. When you’re a seller who receives a Qualifying Payment into your Venmo account, the Venmo Purchase Protection Program entitles you to retain the full purchase amount (less any fees we charged) from a sale. If you and any Teen User abide by the terms of the Venmo Purchase Protection Program, there is no limit on the number of payments eligible for the Venmo Purchase Protection Program. By accessing the transaction details page in your Venmo app, you can determine whether or not a transaction may be eligible for this program. We determine, in our sole discretion, whether the claim is eligible for the Venmo Purchase Protection Program. Venmo will make a decision, in its sole discretion, based on the eligibility requirements, any information or documentation provided during the resolution process, or any other information Venmo deems relevant and appropriate under the circumstances. Our original determination is considered final, but you may be able to file an appeal of the decision with us if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. Venmo reserves the right, in its sole discretion, to change its original decision based on information obtained after the claim was originally decided.
When you or a Teen User is a buyer who makes a Qualifying Payment:
You or a Teen User may be required to return the item to the seller or other party we specify as part of the resolution of your claim. The Venmo Purchase Protection Program does not entitle you or a Teen User to a refund for the return shipping costs that you or a Teen User may incur.
The Venmo Purchase Protection Program may apply when you or a Teen User is a buyer and encounter these specific problems with an eligible purchase:
You or a Teen User didn’t receive your item (referred to as an “Item Not Received” claim), or
You or a Teen User received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim).
If you believe that a transaction made through your Venmo account was not authorized by you (or a Teen User), this type of claim is different from the Venmo Purchase Protection Program, and is described below under Protection from Unauthorized Transactions.
Buyer Item Not Received claims
When you or a Teen User is a buyer, an Item Not Received claim for a Qualifying Payment will not be eligible for a refund if:
You or a Teen User collect the item in person, or arrange for it to be collected on your behalf, including if you use your Venmo Debit Card, Teen Debit Card, or your Venmo account in a physical store, except for in-person business profile or goods and services transactions or
The seller has provided proof of delivery.
If the seller presents evidence that they delivered the goods to you or a Teen User, Venmo may find in favor of the seller for an Item Not Received claim even if you or a Teen User claim you did not receive the goods.
Buyer Significantly Not as Described claims
When you or a Teen User is a buyer a Significantly Not as Described claim for a Qualifying Payment may be eligible for a refund if:
The item is materially different from the seller’s description of it.
You or a Teen User received a completely different item.
The condition of the item was misrepresented. For example, the item was described as “new” but the item was used.
The item was advertised as authentic but is not authentic (i.e., counterfeit).
The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it.
You or a Teen User purchased a certain number of items but didn’t receive them all.
The item was damaged during shipment.
The item is unusable in its received state and was not disclosed as such.
A Significantly Not as Described claim for a Qualifying Payment may not be eligible if:
The defect in the item was correctly described by the seller in its description of the item.
The item was properly described but you or a Teen User didn’t want it after you received it.
The item was properly described but did not meet expectations.
The item has minor scratches and was described as “used.”
General buyer eligibility for Venmo Purchase Protection Program
When you or a Teen User is a buyer who makes a Qualifying Payment, to be eligible for the Venmo Purchase Protection Program the following requirements must be met:
You have a Venmo account in good standing.
You have previously attempted to resolve the issue directly with the seller.
You respond to our request for documentation and other information within the time requested.
You open a dispute with us within 180 days of the date you made the purchase, then follow our dispute resolution process.
You or a Teen User have not received a recovery related to such purchase from another source, for example from a dispute filed with your bank or credit card issuer.
When you’re a seller who receives a Qualifying Payment:
If you sell a good or service to a buyer, either through your business profile or when a sender identifies a payment as for goods and services, you may be eligible for the Venmo Purchase Protection Program. When it applies, the Venmo Purchase Protection Program may entitle you to retain the full purchase amount from a sale. By accessing the transaction details page in your Venmo app, you can determine whether or not the payment you receive may be eligible for protection under this program.
When you’re a seller, the Venmo Purchase Protection Program may apply when a buyer claims that:
They did not authorize, or benefit from, funds sent from their Venmo account (referred to as an “Unauthorized Transaction” claim), and the Unauthorized Transaction occurs in an environment hosted by Venmo; or
They did not receive the item from you (referred to as an “Item Not Received” claim).
The Venmo Purchase Protection Program may also apply when a transaction is reversed because of a successful credit card chargeback by a buyer or when a bank funded payment is reversed by the buyer’s bank.
This section describes the Venmo Purchase Protection Program as it applies to you as a seller, but you should also be familiar with the Impact of various purchase protection processes on buyers, described in the above section.
Basic Requirements for Sellers
To be eligible for the Venmo Purchase Protection Program as a seller who receives a Qualifying Payment, all of the following requirements must be met (”Basic Requirements”), as well as any applicable additional requirements:
The item sold to a buyer must be a physical, tangible good that can be shipped, except for items subject to the Intangible Goods Additional Requirements. Transactions involving items that you deliver in person in connection with payments made in your physical store may also be eligible for the Venmo Purchase Protection Program so long as the buyer paid for the transaction in person by sending a payment to your business profile or by identifying a payment as for goods and services.
You must ship the item to the shipping address provided by the buyer. If you originally ship the item to the shipping address provided by the buyer but the item is later redirected to a different address, the transaction will not be eligible for the Venmo Purchase Protection Program. Venmo therefore recommends not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery.
The shipping requirement does not apply to eligible transactions involving items that you deliver in person; provided, however, that you agree to provide Venmo with alternative evidence of delivery or any additional documentation or information relating to the transaction that we may request.
You must respond to Venmo’s requests for documentation and other information in a timely manner as requested in our email or other correspondence with you. If you do not respond to Venmo’s request for documentation and other information in the time requested, the transaction may not be eligible for the Venmo Purchase Protection Program.
If the sale involves pre-ordered or made-to-order goods, you must ship within the timeframe you specified in the listing. Unless otherwise agreed by the buyer in writing, you must ship all items within 7 days after receipt of payment.
You provide us with valid proof of shipment or delivery.
The payment must be marked as eligible (for example, “Purchase Protected” or “eligible purchases protected”) on the transaction details page.
In the case of an Unauthorized Transaction claim, you must provide valid proof of shipment or proof of delivery that demonstrates that the item was shipped or provided to the buyer no later than two days after Venmo notified you of the dispute or reversal. For example, if Venmo notifies you of an Unauthorized Transaction claim on September 1, the valid proof of shipment must indicate that the item was shipped to the buyer no later than September 3 to be eligible for the Venmo Purchase Protection Program.
Item Not Received additional requirements for Sellers
To be eligible for the Venmo Purchase Protection Program for a buyer’s Item Not Received claim, you must meet both the Basic Requirements and the additional requirements listed below:
Where a buyer files a chargeback with the issuer for a card-funded transaction, the payment must be marked “Purchase Protected” or “eligible purchases protected” on the transaction details page.
You must provide proof of delivery as described below.
Intangible Goods additional requirements for Sellers
For the sale of intangible goods and services to be eligible for the Venmo Purchase Protection Program, the sale must meet the Basic Requirements and the following additional requirements:
Venmo marked the intangible good transaction as ”Purchase Protected” or “eligible purchases protected” in the transaction details page or otherwise provided notice to you of eligibility in writing.
Delivered the item and provide Proof of shipment or delivery for Intangible Goods.
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